Refund and cancellation policy
Last updated 2026-08-27
Cancelling
Cancel from the Billing screen in your account at any time. There is no cancellation fee, no notice period, and nothing to email us about.
Cancelling takes effect at the end of the period you have already paid for. You keep full access until then, and no further charge is taken. Your plan reverts to Free afterwards — the account stays open.
What happens to your recordings
Nothing is deleted the moment you cancel. Recordings are kept for the retention window they were recorded under, and remain watchable while they last. Once you are back on Free, new recordings follow the Free plan's 30-day window and Free's monthly session limit applies.
If you want your data gone sooner, delete it yourself — any single recording, or every recording for one visitor — or close the account and we remove it within 30 days.
Refunds
- Annual plans: refunded pro rata if you ask within 14 days of the charge.
- Monthly plans: we do not routinely refund a month already in progress, because you keep access for all of it. If you were charged after cancelling, or charged twice, that is our mistake and we refund it in full.
- Charged in error, for any reason: tell us and we refund it. We would rather return the money than argue about it.
How to request one
Email billing@appifycommerce.com from the address on the account, with the date and amount of the charge. We reply within two working days.
Approved refunds go back to the original payment method. Our payment processor normally settles them within 5–7 working days, though your bank may take longer to show it.
What we will never do
We never move you to a more expensive plan on your behalf, and there is no overage charge — so there is no such thing as a surprise bill to dispute. Reaching your monthly session limit stops new recordings being stored; it does not create a charge. That is a deliberate product decision, described on our pricing page.
See also: Terms of service · Service delivery