Refund and cancellation policy
Last updated 2026-09-29
Cancelling
Cancel from the Billing screen in your account at any time. There is no cancellation fee, no notice period, and nothing to email us about.
Cancelling takes effect at the end of the period you have already paid for. You keep full access until then, and no further charge is taken. Your plan reverts to Free afterwards — the account stays open.
Changing plans
You can move to a different paid plan from the Billing screen. A change starts the new plan immediately and charges its price that day; your old plan ends at the same moment.
The unused days of the old plan are refunded pro rata on request: email support@appifycommerce.com from the address on the account, and we refund the unused share of what you paid for the old plan to the original payment method. This is not automatic yet, so please ask.
Moving to a plan with a shorter history shortens each site's history to the new plan's limit, and recordings older than that are deleted at the next nightly cleanup.
What happens to your recordings
Nothing is deleted the moment you cancel. You keep your paid plan, and the history it includes, until the end of the period you have paid for.
When that period ends and the account returns to Free, each site's history drops to the Free plan's 30 days. Recordings older than 30 days are deleted at the next nightly cleanup and cannot be recovered, so watch anything you need before the paid period ends. From then on, Free's monthly session limit applies.
If you want your data gone sooner, delete any single recording yourself from the dashboard, or ask us to close the account: email support@appifycommerce.com from the owner's address and we cancel any subscription first, then delete the workspace and its recordings within 30 days.
Refunds
- Annual plans: refunded pro rata if you ask within 14 days of the charge.
- Monthly plans: when you cancel, we do not routinely refund a month already in progress, because you keep access for all of it. If you were charged after cancelling, or charged twice, that is our mistake and we refund it in full.
- Plan changes, monthly or annual: the unused days of the old plan are refunded pro rata on request — see Changing plans above.
- Charged in error, for any reason: tell us and we refund it. We would rather return the money than argue about it.
How to request one
Email support@appifycommerce.com from the address on the account, with the date and amount of the charge. We reply within one business day.
Approved refunds go back to the original payment method. Our payment processor normally settles them within 5–7 working days, though your bank may take longer to show it.
What we will never do
We never move you to a more expensive plan on your behalf, and there is no overage charge — so there is no such thing as a surprise bill to dispute. Reaching your monthly session limit stops new recordings being stored; it does not create a charge. That is a deliberate product decision, described on our pricing page.
See also: Terms of service · Service delivery · Contact