Sub-processors
Last updated 2026-09-30
This is the complete list. It is short because the product runs on one infrastructure provider; the one exception is the dashboard's support chat, which runs on our own server on Google Cloud. The only analytics is that provider's own cookieless page-view count on replayfy.com: there is no separate analytics vendor, no error tracker, no session-replay tool of our own watching you use ours, and no advertising or marketing platform with access to anything.
| Company | What they do | What they can see | Where |
|---|---|---|---|
| Cloudflare, Inc. | Hosting, compute, database and object storage — all recordings and all account data live here — and cookieless page-view analytics for replayfy.com (Cloudflare Web Analytics). | Everything the service holds. | Global edge network; storage in our configured region. |
| Resend (Plus Five Five, Inc.) | Transactional email — sign-up confirmations, password resets, team invites, quota notices. | Email address and the contents of those messages. No visitor data. | Sending region Tokyo, Japan (ap-northeast-1); company in the United States. |
| Google LLC (Google Cloud) | Hosts our own support-chat server (Chatwoot), which the dashboard's chat widget talks to. | Your account email, name, workspace id, plan and role, and what you write in the chat. No visitor data. | Google Cloud, in a region we choose; company in the United States. |
| Razorpay Software Private Limited | Payment processing and subscription billing. | Billing contact details and payment instrument data, handled by them. We never see card details. | India. |
Notice of changes
We give at least 30 days' notice by email to account owners before adding or replacing a sub-processor. If you object and we cannot resolve it, you may terminate the affected service without penalty, as set out in our data processing addendum.
To be notified
Account owners are notified by email. If someone else on your side should be, email support@appifycommerce.com and we will add them.