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Terms of service

Last updated 2026-09-29

These terms govern your use of Replayfy, operated by APPIFY COMMERCE ("we", "us"), Ground Floor, 9 A, Gyaneshwar Park Society, IOC Depot Road, Chenpur Village, Ahmedabad, Gujarat 382470, India. By creating an account you agree to them.

1. Your account

You are responsible for what happens under your account, including what your teammates do. Keep your credentials to yourself and turn on two-factor authentication — it is free and it is the single most effective thing you can do here.

2. Recording your visitors — your obligations

This is the part that actually matters, so it is not buried:

  • You must have a lawful basis for recording your visitors, and where consent is required in your jurisdiction, you must obtain it before recording starts. Our consent mode exists for this and records nothing until your banner permits it.
  • You must disclose the recording in your own privacy policy, including that a processor is involved.
  • You must be able to demonstrate that consent was obtained, keep that evidence for as long as it has evidential value, and be able to show us how your consent mechanism works if we ask.
  • You must not deliberately configure the service to capture payment card details, government identifiers, health information or credentials. We mask input values by default; disabling protections to capture such data is a breach of these terms.
  • You must action data-subject requests relating to your visitors. Any single recording can be deleted from the dashboard; for anything the dashboard cannot do yet, email us and we will help.

3. Billing and automatic renewal

  • Plans are billed in advance, monthly or yearly.
  • A paid plan renews automatically at the end of each billing period, and we charge the same payment method for the next period, until you cancel it from the Billing screen. Cancelling stops the next renewal; nothing further is charged after that.
  • If your billing country is India, you pay in Indian rupees, monthly. Customers outside India pay in US dollars, monthly or yearly. Yearly billing is in US dollars only. An Indian auto-debit mandate can take at most ₹15,000 per charge without a one-time password; yearly Growth and Scale would be above that, and a missed password at renewal would suspend the subscription, so every rupee plan bills monthly — one rule for all of them.
  • We never move you to a different plan on your own behalf, and there is no overage charge. Reaching your session limit stops new recordings being stored; it does not create a bill.
  • You can cancel at any time and keep access until the end of the period you have paid for.

4. Changing plans

You can move to a different paid plan from the Billing screen. The change starts the new plan immediately and charges its price that day; your old plan ends at the same moment. The unused days of the old plan are refunded pro rata on request — email support@appifycommerce.com from the address on the account. This refund is not automatic, so please ask.

5. Taxes

  • Prices in Indian rupees include GST. The price you see is the price you pay.
  • Plans priced in US dollars are for business use by customers outside India, and are charged at the price shown. Any tax due where you are — for example VAT or GST under a reverse-charge rule — is yours to account for.
  • If your billing country is India, you are billed in rupees with GST, not in US dollars.

6. Refunds and cancellation

Cancel from the billing screen at any time; the change takes effect at the end of the current period and no further charge is taken. If you were charged in error, or a payment went out after you cancelled, write to support@appifycommerce.com and we will refund it to the original payment method; it normally arrives within 5–7 working days. Annual plans may be refunded pro rata within 14 days of the charge. The details are in our refund and cancellation policy.

7. Service delivery

Replayfy is a hosted online service. There is nothing to ship: access is provisioned to your account immediately once you confirm your email address, and a paid plan takes effect as soon as the payment is confirmed.

8. Availability

We aim to keep the service running and will tell you about planned maintenance, but we do not offer a contractual uptime guarantee on self-serve plans. If the recorder cannot reach us, it discards data rather than queueing it indefinitely on your visitors' devices.

9. Acceptable use

Do not use Replayfy to record a site you do not operate, to conduct surveillance of individuals, or to circumvent someone else's privacy controls. We will terminate accounts doing any of these.

10. Closing your account

You can close your account at any time. Closing is not a button in the dashboard yet: email support@appifycommerce.com from the owner's address. We cancel any subscription first, so no further charge is taken, then delete the workspace and its recordings within 30 days.

We may suspend an account for non-payment or a breach of section 9, and will tell you why.

11. Liability

To the extent the law allows, our total liability in any 12-month period is limited to what you paid us in that period. Nothing here limits liability that cannot lawfully be limited.

12. Changes

We will email account owners at least 30 days before any change that materially reduces what you get. See also our privacy policy and data processing addendum.

13. Who we are, governing law and contact

Replayfy is provided by APPIFY COMMERCE, Ground Floor, 9 A, Gyaneshwar Park Society, IOC Depot Road, Chenpur Village, Ahmedabad, Gujarat 382470, India.

These terms are governed by the laws of India, and the courts at Ahmedabad, Gujarat have jurisdiction over any dispute arising from them. If you are a consumer, this does not take away any protection the law of the country you live in gives you.

Email support@appifycommerce.com or call +91 96014 74876 (Monday–Friday, 10:00–18:00 IST). Grievances and every other way to reach us are on the contact page.